Terms of service

This website and online portfolio/catalog (referred to as the “Site”) is operated by FERNANDO JORGE DA CONCEICAO MADUREIRA FILIPE, doing business under the registered commercial trade name FF Marketing.
Throughout the Site, the terms “we”, “us” and “our” refer to FERNANDO JORGE DA CONCEICAO MADUREIRA FILIPE – FF Marketing.

FF Marketing offers this Site, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing a software application, e-commerce build, or SEO service from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, customers, vendors, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our Site or contracting our services. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.

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FF Marketing is a digital agency specialized strictly in technical and performance infrastructure. We do not provide coaching, mentoring, or training services. Our specialized commercial scope encompasses:

• Custom Web and Mobile Application Development.
• Dedicated Software Engineering and Code Architecture Teams.
• E-commerce Platform Architecture, Configuration, and Integration.
• Search Engine Optimization (SEO) Consultative Strategy and Execution.

Because our products consist strictly of digital software code, specialized configurations, virtual files, and cloud-hosted application provisions, no physical goods are shipped, and no physical logistics apply.

• Software Applications / SaaS Licenses: Access to standard software applications, license keys, or cloud platform components is provisioned electronically and instantly via email or secure client portal upon verification of cleared funds, unless a specific onboarding window is outlined in your technical contract.
• Custom Software, E-commerce, & SEO Services: The provision of bespoke development work, customized system setups, and search engine optimizations are completed in milestones. Definite timelines, project deadlines, and delivery schedules for custom computer developments are defined explicitly inside the individual project's Statement of Work (SOW) or written service agreement signed before payment processing. Digital components are delivered via secure Git repository deployment, staging server configurations, or encrypted data transfers.

• On-Demand and Monthly Recurring Services (SEO/SaaS Apps): Customers may cancel recurring software application access, software-as-a-service subscriptions, or monthly ongoing SEO retainers at any time. To avoid the next billing cycle, cancellation requests must be submitted at least five (5) business days prior to the next scheduled renewal date by emailing contact@ffmarketing.pro or processing the termination directly within the client software panel.
• Custom Project Development Agreements: For structured milestones (e.g., custom web/mobile app builds, bespoke e-commerce configurations), a client may request to halt work. Upon receipt of a formal cancellation notice, work will cease immediately. The client remains legally responsible for settling payments for all completed development hours, milestones reached, or non-refundable cloud resources deployed up to the exact moment of cancellation notice confirmation.

FF Marketing operates in strict compliance with the Consumer Rights directive under European Union rules and the French Consumer Code (Code de la consommation).

• 14-Day Cooling Off Period (Standard Digital Goods/SaaS): For standard, non-customized software applications or digital services purchased fully online, consumers residing within the European Union possess the right to withdraw from their purchase contract within fourteen (14) days from the day of the contract conclusion without justification.
• Exemptions from Right of Withdrawal / Non-Refundable Items: Pursuant to Article L221-28 of the French Consumer Code, the right of withdrawal and refund cannot be exercised for:
  1. The supply of services fully executed before the end of the withdrawal period, where execution began with the customer's prior express consent and express waiver of their right of withdrawal.
  2. The supply of digital goods or custom computer developments tailored specifically to the consumer’s highly individualized specifications (such as custom mobile applications, bespoke backend integrations, or individualized e-commerce systems engineered exclusively for the client).
  3. Digital content not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.
• Remedies for Bugs/Defects: If a delivered software application or digital development contains structural errors, functional regressions, or fails to meet contractual specifications, FF Marketing will patch, repair, or refactor the code at no additional cost during an agreed-upon warranty support phase outlined in your Service Agreement.

Neither party will initiate formal litigation or court proceedings regarding any commercial conflict or disagreement arising out of these Terms without first exhausting amicable channels.

• Amicable Direct Negotiation: In the event of a dispute, the customer agrees to notify contact@ffmarketing.pro outlining the exact grievance. Both parties will exercise best efforts to reach a mutually satisfactory commercial resolution within thirty (30) days from notice receipt.
• Alternative Dispute Resolution (ADR) for European Consumers: Consumers residing in the European Union who have unresolved commercial disputes with FERNANDO JORGE DA CONCEICAO MADUREIRA FILIPE (FF Marketing) have the right to request an out-of-court mediation mechanism through the following approved independent mediator:
  • Mediator Entity: Centre de médiation et d’arbitrage de Paris (CMAP)
  • Postal Address: 39 avenue F.D. Roosevelt, 75008 Paris, France
  • Online Submission Contact: https://www.cmap.fr/ ou consommation@cmap.fr
• Online Dispute Resolution (ODR) Platform: In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an official portal for cross-border electronic commerce mediation. Consumers may access this platform to file a complaint via the following link: https://ec.europa.eu/consumers/odr.

These Terms of Service, along with any separate written contracts or agreements whereby we provision software developments, applications, or professional services to you, shall be governed by, construed, and enforced exclusively in accordance with the laws of France. Any legal action, suit, or proceeding arising under or in connection with these services that cannot be resolved via mediation shall be brought exclusively before the competent courts of Dunkerque, France.

Your submission of personal details, payment verification information, and project metadata through our Site or service environment is fully protected and managed under our data compliance protocols. By agreeing to these Terms of Service, you explicitly confirm that you have read, understood, and consented to the data collection, usage, and processing rules outlined inside our official Privacy Policy.

All source code, design architectures, frameworks, digital assets, documentation, trademarks, and graphics created, deployed, or displayed by FERNANDO JORGE DA CONCEICAO MADUREIRA FILIPE – FF Marketing are protected under French and international intellectual property laws. Unless explicitly granted via an explicit SaaS license or final code-ownership transfer clause embedded within a signed custom development statement of work, no right, title, or interest in our proprietary development tools, systems, or codebases is transferred to you.

We reserve the right, at our sole discretion, to update, alter, or replace any part of these Terms of Service by publishing updates and modifications directly to our Site. It remains your responsibility to audit our Site periodically for operational changes. Your continued utilization of or access to our web services or software platforms following the publication of revisions constitutes definitive acceptance of those modifications.

ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS. Online Dispute Resolution.

Consumers, residents of the European Union, in the event of a dispute between FERNANDO JORGE DA CONCEICAO MADUREIRA FILIPE and them, may use the services of the relevant Alternative Dispute Resolution Authority: Centre for mediation and arbitration of Paris (CMAP), 39 avenue F.D. Roosevelt, PARIS, 75008, France and with online address consommation@cmap.fr.
The Consumer wishing to resolve a dispute out of court may also look for information for Online Dispute Resolution on the EU online platform at the following link: ec.europa.eu/consumers/odr
Governing Law
The laws of France, Europe govern these terms and conditions.